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Dr Eleanor ClarkClinical Psychologist
Working with young people and families to achieve emotional well-being

Frequently Asked Questions

How do I make an appointment?

If you contact me in the first instance via either email or telephone then we can have an informal chat about your circumstances and why you are seeking help. Based on this, I will be able to either suggest we meet for an assessment or I will be able to recommend whether another service would be more suitable for you. If you are not able to get hold of me directly, then please leave a message and I will endevour to respond within 48 hours.

When are appointments available?

  • Tuesdays between 12.00 and 19.00
  • Wednesdays between 10.00 and 15.00
  • Thursdays between 12.00 and 19.00
  • Saturdays between 10.00 and 17.00

What is the process?

The first meeting is an initial assessment appointment. This is a longer session (up to 75 minutes) where we explore and gain a fuller understanding of what has brought you to therapy and put together a plan for ongoing support.

If appropriate, further therapy sessions (up to 50 minutes) are then offered, usually on a weekly basis, switching to fortnightly/monthly sessions at a later stage depending on progress.

I work with some people over shorter periods (1-6 sessions), but most people are engaged in therapy over a number of months. It all depends on your concerns and goals. I believe in therapy being practical, resulting in you having the skills you need to create positive change in your life.

Is the service confidential?

The service offered is entirely confidential. It is against the ethical code of conduct to discuss clients or their details in any way with any other person.

There are two exceptions:

Professional Supervision: I have regular supervision with another clinical psychologist as required in our code of conduct. I will discuss clients in these sessions in order for the supervisor to support the therapy offered and so ensure clients are receiving the best possible care.

Risk: should any clients disclose information to me that indicates either they or another person are at risk of serious harm, I have a duty to disclose this information to a pertinent third party (e.g. GP, Social Services, next of kin if under age 16 etc.).

Where are the sessions held?

I offer the option of face-to-face appointments, online therapy sessions (via Zoom) or a combination of the two. My clinic room is based in West Byfleet, Surrey. Full address details can be found on the contact page.

What if I need to re-schedule or cancel an appointment?

Appointments cancelled by phone or email more than two working days in advance are not charged. Cancellations with less than two working days notice, or non attendance, will be charged at the full rate as it is then difficult to offer the appointment to another client.